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Subscription & Purchase Terms

Last updated: August 18, 2026

Subscription Plans

ZeroPop offers four tiers:

Free

  • Unlimited card identification scans (Identify mode, subject to fair-use limits)
  • 2 grading scans per month
  • Sub-grade analysis (corners, edges, surface, centering)
  • Front & back camera scanning
  • Collection binders
  • Cloud sync across devices
  • Share grade cards (with watermark)

Lite - $3.99/month (includes 3-day free trial)

  • 40 scans per month
  • Everything in Free
  • Centering analysis with L/R and T/B ratios
  • Defect analysis
  • Set tracking with checklists
  • Camera grading
  • Share grade cards

Pro - $9.99/month or $79.99/year (save 33%)

  • 150 scans per month
  • Everything in Lite
  • Scout: AI card assistant for your collection, prices & grades
  • Market pricing & estimated card values
  • Portfolio tracking with interactive charts
  • Price history & P&L per card
  • Cost basis tracking & gain/loss calculations
  • eBay market data, active listings & sell tools
  • Variant & error detection
  • Share grade cards without watermark

Ultra - $24.99/month or $199.99/year (save 33%)

  • 500 scans per month
  • Everything in Pro
  • PSA, BGS, & CGC grade estimates with confidence scores
  • BGS sub-grades & label tier predictions
  • Submission ROI calculator with tier recommendations
  • Defect map with schematic diagram
  • Error location annotations
  • CSV export for insurance, taxes & spreadsheets
  • Custom share themes

Billing

Subscriptions are billed through the channel you purchased in: the Apple App Store (iPhone and iPad), Google Play (Android), or Stripe (purchases made on the ZeroPop website). Payment is charged to your Apple ID, your Google Play account, or the payment method you gave Stripe at confirmation of purchase. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. Renewal is charged within 24 hours prior to the end of the current period at the same price.

Scan Limits

Scan limits operate on a rolling 30-day cycle from the date of your subscription start or renewal. Unused scans do not roll over to the next period.

Scan Packs (One-Time Purchases)

In addition to subscriptions, ZeroPop offers one-time "Scan Packs" that add scan credits to your account. Scan Packs are available on any tier, including Free, and are a way to top up when you need more scans than your plan includes.

  • Mini Pack - 5 scans
  • Starter Pack - 30 scans
  • Value Pack - 65 scans
  • Bulk Pack - 140 scans

Scan Pack prices are shown at the time of purchase in your local currency and are charged through the store you bought in: the Apple App Store, Google Play, or Stripe for purchases made on the ZeroPop website. A Scan Pack is a one-time, non-renewing purchase: it does not auto-renew, and there is nothing to cancel.

How scan credits work:

  • Credits are added to your account once the store you purchased through confirms the purchase.
  • Credits never expire while your account remains active.
  • Credits are separate from your monthly subscription allowance and do not roll into it.
  • When you scan, your monthly subscription allowance for the current cycle is used first. Scan credits are only drawn down after that allowance is exhausted, so buying a pack never consumes scans already included with your subscription.
  • Credits are tied to your ZeroPop account, are not transferable, and have no cash value.
  • If you delete your account, any unused scan credits are permanently lost and are not refunded.

Bonus scan credits earned through the free "Earn Free Scans" program (referrals, streaks, and quests) behave like purchased credits for spending purposes but are promotional: they have no cash value, are never refundable, and may be revoked if obtained through abuse. A referral milestone may grant a limited-time Pro subscription as a promotional entitlement; it does not auto-renew, does not require payment, and simply expires at the end of its period. See the Terms of Service for the full program rules.

Scan limits and Scan Packs apply to grading scans. The free Identify mode (identification-only scanning) is included on every tier without limit, subject to fair-use limits, and never consumes grading scans or scan credits. Estimated market values on identification results are included only on tiers with price lookups (Pro and Ultra). Grading an identified card later uses one grading scan from your allowance or credits at that time.

Scan Packs are not required to use ZeroPop. Each tier includes a monthly scan allowance as described above, and Scan Packs are intended for occasional top-ups. If you scan regularly, a subscription generally provides more scans at a lower per-scan cost.

ZP Points Are Not a Purchase

ZP Points are part of a separate, free loyalty program called Drops, governed by our Drops and ZP Points Program Rules. Points are never sold. They cannot be bought with money or through any in-app purchase, and they are not scan credits. Nothing in these Subscription & Purchase Terms creates any right to ZP Points. Subscription tiers affect only the rate at which in-app activity earns points, as published in the app and in the Program Rules. No portion of any subscription payment or Scan Pack purchase is a payment for ZP Points or for any physical card provided through the program.

Free Trial

The Lite plan ($3.99/month) includes a 3-day free trial for eligible new subscribers. During the trial, you have full access to all Lite features including 40 scans per month, centering analysis, defect analysis, and set tracking. The trial automatically converts to a paid Lite subscription ($3.99/month) at the end of the 3-day trial period unless you cancel at least 24 hours before the trial ends.

You can cancel a free trial at any time using the steps for your purchase channel in the "Cancellation" section below. If you cancel during the trial, you retain access to Lite features until the trial period ends, after which your account reverts to the Free plan.

Free trial eligibility is determined by Apple and is typically available once per Apple ID. If you have previously redeemed a free trial for ZeroPop Lite, you may not be eligible for another.

Cancellation

You can cancel your subscription at any time. How you cancel depends on where you bought it:

  • Apple App Store - open the Settings app on your iPhone or iPad, tap your name at the top of the screen, tap Subscriptions, tap ZeroPop, then tap Cancel Subscription and confirm.
  • Google Play - open the Google Play Store app, tap your profile icon, tap Payments & subscriptions, tap Subscriptions, select ZeroPop, then tap Cancel subscription and confirm.
  • Web purchases billed by Stripe - cancel in the ZeroPop web app under your account settings.

Deleting the ZeroPop app does not cancel your subscription. You must cancel through the channel that bills you.

After cancellation, you retain access to paid features until the end of your current billing period (or free trial period, if applicable). When it expires, your account reverts to the Free plan (2 scans per month). All your data - cards, binders, grades, and images - is preserved and accessible on the Free plan.

Refunds

ALL SALES ARE FINAL.

Hanlon Digital LLC does not offer refunds for subscription payments or Scan Pack purchases. If you believe you are entitled to a refund, request it through the channel that billed you:

  • Apple App Store - purchases are managed and refunded by Apple. Request a refund at reportaproblem.apple.com. Apple decides whether to grant it.
  • Google Play - purchases are managed in your Google Play subscription settings and refunded through Google's refund process. Google decides whether to grant it.
  • Web purchases billed by Stripe - send refund requests to support@zeropop.zendesk.com. All sales remain final, and any accommodation is at our sole discretion.

Cancelling your subscription stops automatic renewal but does not refund the current billing period. You will continue to have access to paid features until the period ends.

Scan Packs are a one-time purchase. Because scan credits are added to your account immediately, Scan Pack purchases are non-refundable once completed.

Deleting the ZeroPop app does NOT cancel your subscription. You must cancel through the channel that bills you - Apple, Google Play, or the ZeroPop web app for Stripe purchases - to stop billing.

Plan Changes

  • Upgrades - take effect immediately. You will be charged the prorated difference for the remainder of your current billing period.
  • Downgrades - take effect at the start of your next billing period. You retain your current plan's features until then.

NO GUARANTEE OF ACCURACY

ALL GRADES, SUB-GRADES, PSA/BGS/CGC/SGC/TAG ESTIMATES, CENTERING ANALYSIS, DEFECT DETECTION, VARIANT DETECTION, MARKET PRICING, PORTFOLIO VALUES, SUBMISSION ROI ESTIMATES, BREAK-EVEN ANALYSIS, TIER RECOMMENDATIONS, AND SCOUT AI-ASSISTANT RESPONSES PROVIDED BY ZEROPOP ARE BEST GUESSES ONLY. THEY ARE NOT GUARANTEED TO BE ACCURATE AND SHOULD NOT BE RELIED UPON AS FACT.

ZeroPop is not affiliated with PSA (Collectors Universe), BGS (Beckett Collectibles), CGC (Certified Collectibles Group), SGC, TAG, or any other grading company. Grade estimates do not represent actual grades from these organizations, and the grade you receive from any third-party grading company may differ materially from ZeroPop's estimate - in either direction.

Scanning the same card more than once, even on the same device, may produce different ZeroPop grades. Model updates may change the grades previously produced for cards in your collection.

Hanlon Digital LLC is not liable for any financial decisions you make based on ZeroPop's data, including decisions to buy, sell, trade, hold, or submit cards for professional grading, and will not reimburse any grading submission fees, shipping costs, holder costs, lost or damaged cards, or realized losses arising from grades or prices that differ from ZeroPop's estimates. For the full scope of this disclaimer, see the "Grade Estimates & Third-Party Grading Outcomes" and "Submission ROI & Investment Decisions" sections of our Terms of Service.

Banned Accounts

If your account is banned for violating our Terms of Service:

  • You lose access to all paid features immediately upon being banned.
  • Your subscription continues billing unless you cancel it through the channel that bills you, as described in the "Cancellation" section above.
  • No refund is provided for any remaining subscription period.
  • Any unused Scan Pack credits on your account are forfeited and are not refunded.
  • Your data is retained for 30 days following the ban and then permanently deleted.
  • You may appeal the ban within 14 days by emailing support@zeropop.zendesk.com.

Price Changes

We may change subscription prices from time to time. Price changes will not affect your current billing period. We will notify you of any price changes in advance, and you may cancel your subscription before the new price takes effect.

Feature Availability

Features included in each subscription plan may change over time. We will provide notice of significant changes to plan features. We may add new features, modify existing ones, or remove features that are no longer viable.

Third-Party Data & Marketplace Features

ZeroPop integrates with third-party services - including eBay, CardSight, JustTCG, Brave, and AI providers (Anthropic and Google) - to provide grading, card identification, market data, active listings, pricing information, listing tools, and the Scout AI assistant. These features depend on the availability and accuracy of third-party APIs and data sources. ZeroPop also maintains its own first-party card catalog, compiled from publicly available sources and manufacturer-published checklists, which supplements these third-party providers and is refreshed automatically on a recurring basis; some catalog data is added or updated manually and less frequently.

Hanlon Digital LLC does not guarantee the availability, accuracy, completeness, or timeliness of any third-party data or of ZeroPop's own first-party catalog data. Marketplace data may not be available for all cards, all categories, or at all times. Third-party services including eBay may experience outages, rate limits, API changes, or discontinuation without notice.

eBay market data and sell tools are included in paid subscription tiers at no additional per-lookup or per-card charge. However, data freshness, coverage, and availability may vary based on card type, market conditions, and third-party service status. Pricing and catalog data retrieved from third-party providers is cached on our servers to improve performance; cached data may lag real-time market conditions.

ZeroPop is not affiliated with or endorsed by eBay Inc. eBay is a registered trademark of eBay Inc. Listing tools generate suggested titles and descriptions - you are solely responsible for the accuracy and legality of any listings you create on third-party platforms.

Dispute Resolution

Any disputes arising from or relating to your subscription or Scan Pack purchases are subject to the arbitration and class action waiver provisions in our Terms of Service.

Contact Us

If you have questions about your subscription or these terms, contact us at:

support@zeropop.zendesk.com
Hanlon Digital LLC
United States