Contact ZeroPop

Email support@zeropop.zendesk.com for help with the ZeroPop app or website: grading questions, scan quota and billing, subscription changes, refunds, account recovery, or a grade you think came back wrong. Support is handled directly by the team that builds ZeroPop, not an outsourced desk, and most tickets get a first reply within one business day.

To speed things up, include the email or Customer ID shown in the app under Profile, then Settings, then Help, along with your app version and what you expected to happen. Screenshots of the scan in question help us re-check a grade quickly.

The fastest answers to grading and card-value questions are inside the app: Scout, ZeroPop's AI card assistant, answers questions about grading, values, and your collection in plain language. For anything Scout cannot resolve, the in-app help screen links straight to the support inbox above.

ZeroPop is built and published by Hanlon Digital LLC. For press, partnership, or business inquiries, use the same inbox (support@zeropop.zendesk.com) with a subject line starting with "Business:" and it will be routed to the right person. More about the company is at https://hanlon.digital and on the About page.

ZeroPop posts grading results, product updates, and community pulls on X (@ZeroPopApp), TikTok (@zeropopapp), and YouTube (@ZeroPopApp). DMs are read, but the support inbox above is the reliable channel for account-specific issues.